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Terms and Conditions of Sale Like all retailers, we aim to offer good value, trouble free purchase. We will always try to be fair but please help us to help you by observing our trading terms, below.
Payment:
Payments must be received within 7 days of placing your order.
We are able to accept the following payment methods;
No goods will be despatched or released to you until payment has been received in cleared funds.
All Prices and charges are in U.K. pounds and include any V.A.T payable at the prevailing rate. A VAT receipt will be issued upon request.
All payments must be made in U.K. Pounds
Delivery:
We are based in the UK and we do not deliver to any non-UK addresses.
Free Delivery applies to all items sent via Royal Mail to UK addresses.
For larger items delivered via courier or pallet network delivery is free to all UK mainland addresses excluding the highlands of Scotland (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE), Northern Ireland (BT Postcodes), or Isle of Man or Scilly Isles (IM or TR21-25 postcodes). For these locations a small additional charge applies.
Delivery methods:
There are two options for taking delivery of your goods
Delivery will be made by an appropriate service to the address on your account. We are unable to deliver to any third party addresses unless instructed in writing. You may however arrange to collect your purchase from our warehouse at a prearranged and mutually convenient time during normal working hours – please contact our customer services department to arrange this.
If you require delivery on a specific day please let us know when completing the auction and we will try to accommodate your request.
Deliveries are made by courier and you will need to be at home to receive and sign for your goods. Deliveries are made Monday to Friday between the hours of 8.00AM and 6.00PM. We cannot offer more specifically timed deliveries. We will send you an email confirming when your goods have been despatched or when they are available for collection.
If you are unable to take delivery of your goods during these times, we may be able to arrange delivery on a Saturday at an additional cost (payable by you). If you require Saturday delivery, please contact us before buying so that we can advise you of the additional cost. These costs must be included in the initial payment at checkout.
Please note delivery costs cover delivery to UK mainland. There are additional costs for delivery to Highlands, Islands, and Northern Ireland.
Signing for your goods:
Your confirmation email will tell you how many boxes the product is packed in. BEFORE you sign for the goods, please make sure that;
In signing for the goods, you are signing that you have received them in good condition. If there are signs of damage, sign the couriers paperwork accordingly (i.e. ‘Received 1 box damaged’). Failure to note visible signs of damage on the couriers paperwork will mean we are unable to make an insurance claim against them and will be unable to replace/exchange the damaged parts with you.
Failed deliveries:
If you are not at home when we try to deliver, the courier will leave a card with a contact telephone number for you to call to arrange redelivery. Normally, the goods will be returned to us after 3 days if you have not made contact with the courier. If goods are returned to us due to failed delivery, you will have to pay for the goods to be re-sent. This charge will be equal to the original cost of delivery and the goods will not be sent out again until cleared funds have been received.
Damaged goods and missing parts:
Occasionally, products arrive with damage which was not visible prior to opening the boxes or they arrive with parts missing. If this happens, please contact our customer services department, with your original order number and a description of the fault or problem. We will endeavour to resolve the problem by appropriate means within 7 working days. These means may involve any of the following;
Description of goods:
We take every effort to describe the goods accurately however; it is our policy to continually improve the products so slight variations may occur in the construction and/or finish of the product. We will endeavour to maintain accurate descriptions, but cannot be held liable for any false advertisement if there is a genuine reason for the product being different to the description.
Sometimes, the product name on the box or on the assembly instructions may differ from the name of the product/goods you have bought. In these circumstances, the goods are the same.
All sizes and dimensions given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The nominal bed sizes (such as 3’0 single and 4’6 double) are descriptions of the width of the sleeping area – they are not necessarily the overall size of the product.
Returns policy:
If you need to return the goods, please contact us for a returns number.
Returns can only be accepted within 14 days of you taking delivery of the goods and provided that you comply with the following;
Due to the intimate nature of Beds, mattresses, pillows, mattress protectors, duvets etc, these items are exempt from the statutory 14 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault
The returned goods will be inspected for completeness and signs damage. A full refund will be given (less the original delivery costs, the admin fee, and the cost of replacing the missing or damaged parts) via the original payment method. We will endeavour to complete this process within 7 days of receipt of the returned goods.
About us:
JPV Trading is a trading style of
CMS Limited
The Homestore Building6 Wentworth Road Ipswich Suffolk IP3 9SW
Customer services:
Our customer services department is open Monday to Friday 9.00AM to 5.00PM excluding bank holidays and can be contacted via the following means;
Tel 0844 414 2980
Fax 01473 760499
General:
By buying from us, you agree to these terms and conditions.
All contracts shall be governed by English Law.
These conditions do not affect your statutory rights as a Consumer.
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